By being a client (including a potential or former client), of Hectic Electric, you accept the privacy practices described in this Policy.
“Client” means a company currently using the services of Hectic Electric.
“Former Client” means a company or organisation who previously used the services of Hectic Electric.
“Potential Client” means a company or organisation who have requested a quotation for the services delivered by Hectic Electric.
“Personal Data” means any information relating to an identified or identifiable person
2. The information we collect
We collect different types of information from clients, including potential or former clients. The main personal data we collect is:
Individual forename and surname details;
company e-mail address;
company telephone numbers (including mobile phone number).
3. How we use the information we collect
We use the information that we collect in a variety of ways in providing our business. We will utilise the information to operate, maintain, enhance and provide all features of our business (including customer services and accounts purposes); to provide the services and information that you request to respond to comments and questions; and to provide support to users of our business.
4. To whom we disclose information
We will pass personal data amongst our employees to fulfil our contract, client support and financial obligations.Except as described in this Policy, we will not intentionally disclose the Personal Data or Client Data that we collect or store to third parties without the consent of the Client, including a potential or former client.
We will disclose information to the following third parties – consultants and associates whom work on our behalf; associates who provide services the Client requires. Personal or client data may also be passed to third parties in the following circumstances:
if required to do so by law or in the good-faith belief that such action is necessary to comply with applicable laws,
in response to a valid court order, judicial or other government warrant, or to otherwise cooperate with law enforcement or other governmental agencies (including the Health and Safety Executive, Environmental Health Officer or Fire Protection Service).
We also reserve the right to disclose Personal Data or other information that we believe, in good faith, is appropriate or necessary to;
(i) take precautions against liability,
(ii) protect ourselves or others from fraudulent, abusive, or unlawful uses or activity
(iii) investigate and defend ourselves against any third-party claims or allegations
(iv) protect our property or other legal rights, enforce our contracts, or protect the rights, property, or safety of others.
5. Data security
We have implemented appropriate internal security procedures to protect the disclosure of personal data.
Any breaches in our security will be resolved as soon as practicable.
6. Personal data and individual’s rights
GDPR gives individuals whose personal data is held by Hectic Electric, specific rights to access and rectify personal data held about them. If you wish to access or amend the personal data we hold, or you wish for us to delete information we hold then contact us at:
65 Compton Road
Telephone: 0044 1273 500 711
7. Data Retention
We only retain the Personal Data collected for as long as we need it to fulfil the purposes for which we have initially collected it, or as necessary to comply with our legal obligations, and to comply with insurance requirements as follows:
accounts information is retained for a period of 7 years in accordance with the taxation laws.
non-consultancy related personal data is destroyed 6 months after termination of a contract..
project data is retained for 6 or 12 years in line with the relevant, agreed consultant / Client contract provisions.